A memorable franchise launch that marked a return to Lee’s true calling
Working in customer service had been Lee Young’s passion since the beginning of his successful career. Starting his stimulating, inspiring venture as a chef then later travelling the world as a hotel, bar and restaurant manager, Lee found both comfort and reward serving happy customers and being a part of their own memorable experiences. Later, after transitioning into car sales and becoming compelled by the prospect of the open road, Lee realised his future needed to be put into his own hands.
“Going back to what I love most,” says Lee, the newly launched franchisee of My Window Cleaner (MWC) Carlisle reflects on how his business venture symbolises a return to his early fondness for window cleaning. Initially a part-time endeavour in his youth to earn pocket money in his community, Lee has impressively demonstrated that MWC represents a thriving full-time career opportunity. His passion for customer service is evident in his entrepreneurial spirit. Achieving an extraordinary 24% turnover above his initial business plan and securing over 150 customers within just six months of operation, Lee's journey epitomises a true MWC success story.
“Customer service has always been at the forefront of my professional life – I love it,” explained Lee. “When we emerged from the difficulties of the pandemic, I decided I wanted to run my own business to make a difference in my community. And with the pull of the outdoors being great for my own physical and mental wellbeing, I realised the answer to push myself forward was actually to look back to my youth! My nan brought me up, so one of the top priorities for the business has been to give back and support those in the community with what they physically can’t do. MWC represents my real passion for doing good in my community which I feel is so attainable as a franchisee of a high-performing, people-driven brand.
“MWC isn’t just a platform for myself – I’ve launched it to elevate my whole community’s expectation of what high quality, attentive home services should look like.”
Founded in 1996, MWC introduced the UK to the future of the window cleaning industry. The ORIGINAL and TOP-PERFORMING window cleaning and exterior services franchise, MWC has established itself as an exciting, highly profitable opportunity through identifying and leveraging a gap in the market. Offering customers a trustworthy, sophisticated window cleaning, gutter clearance and pressure washing service, MWC is a true family-feel franchise with good old-fashioned values at its heart.
“I looked at a lot of franchise opportunities when I was doing my research – especially in sectors and industries I was already operating in. But I soon came to realise that, in my pursuit of taking full control, I needed to get creative and look further afield. Then my initial conversation with MWC came along and the passion, knowledge and care they showed was unlike anything I’d encountered not only in my research phase, but my entire career.
“Since launching, this initial feeling I got has been affirmed and more! In less than a year of being operational, my whole family and I really feel like we’ve become a part of the extended MWC family.”
MWC attracts both first-time franchisees and seasoned entrepreneurs, thanks to its impressive infrastructure, ground-breaking technology and family-feel approach. Franchisees are encouraged to fully exploit the success they can achieve within their territories by building a team of passionate and enthusiastic operatives. MWC’s approach of championing exceptional customer service is continuing to set high expectations for a service provider that has traditionally been met with negative experiences. Through recurring income and multiple revenue streams, low overheads, an impressive scope for growth and ongoing development, the opportunity for franchisees is huge.
“I did a lot of spot analysis on other local cleaners in my community and soon realised that, while their personal operations are certainly successful, there is so much scope for a franchise like MWC to become the pace-setters in this industry throughout the UK. Like my previous careers have shown, there’s always room for more wherever you find yourself based, and with an infrastructure as rigorous and well-defined as MWC’s – with a family feel like no other – becoming successful really is placed in our own hands as franchisees.”
Today, a network of 25 franchisees operates across the UK. Sophisticated branding, systems, operations and processes have established MWC as the LEADING voice in a saturated market, which has seen the franchise receive over 5,000 gleaming 5-star reviews from happy customers. With each franchise territory outfitted with the industry’s best equipment and with full access to MWC’s bespoke online management software, ‘Gloria’, franchisees are empowered with the tools, confidence and skills to build a profitable business, fast.
“My intention when starting out was to become Carlisle’s premier exterior home services provider. I feel that, thanks to the incredible tools and resources at my fingertips as a franchisee, I’m well on my way to becoming that and more. I never expected my business to take off as fast as it has done, but it’s proven to me just how easy it is to become an MWC success story – all I’ve had to do is follow the MWC model along with my bespoke business plan and truly buy in to the passion and knowledge across the entire network!”
Recently surpassing his 500th clean as a franchisee while operating over 30% higher than his original plan, Lee’s ‘full steam ahead’ approach, combined with his unwavering passion for supporting his community’s needs, have defined all it takes to enjoy real business success with MWC. With values that forged his career path while seeing the potential in his vision, Lee’s franchise journey – while only in its early stages – has been incredible to witness. His nan would be proud!
“It truly feels like coming full circle, launching this venture right in the heart of my own community. The best part? My nine-year-old son is already keenly interested! I dream of him growing up to understand the joy of brightening the lives of those in our community, just as I have. I certainly don’t think there’s a better environment than MWC for my family”
If, like Lee, you want to forge a legacy in a stimulating and proven working environment, get in touch today on 0800 999 8811 or contactus@mywindowcleaner.co.uk
